Refund policy

You can always contact us with any question about returns at help@olfazeta.fr. 

A perfume is chosen with the nose, not with a screen. We know it — that is why we have written this page as simply as possible: if your order does not suit you, you can send it back to us, and we refund you. For this you have 30 days, including 14 days guaranteed by law which nothing here restricts.

You have no reason to give, no justification to provide, and we cover the return costs.

1. Your right of withdrawal: 14 days, with no need to justify yourself

This is your right, not a favour. It flows from articles L. 221-18 et seq. du code de la consommation (French Consumer Code) and applies to our entire catalogue — including items on promotion, on sale or bought with a discount code — subject only to the two exceptions, provided for by law, set out in section 4.

1.1 The period and its starting point

You have 14 days to change your mind.

  • The period runs from the day you receive your order (or from the day the person you have designated, other than the carrier, receives it).
  • If your order is delivered in several instalments, the period runs from receipt of the last item.
  • The day of receipt does not count: the period starts the following day. If it ends on a Saturday, a Sunday or a public holiday, it is extended to the next working day (article L. 221-19).

Our delivery times vary by destination country: they are set out in our shipping policy — /policies/shipping-policy.

1.2 How to exercise your right of withdrawal

Four means, all equally valid; none is exclusive, and any unambiguous statement is enough. Choose whichever suits you:

  • The online withdrawal function on the site, identified by the words "Withdraw from the contract here". It is free of charge, available at any hour throughout your withdrawal period, and accessible without having to create an account; you can also find it from your customer area, at account.olfaparfum.fr, where your orders are listed. There you enter your identity, the order concerned and the e-mail address at which you wish to receive the acknowledgement of receipt, then confirm the "Confirm withdrawal" step. We then send you an acknowledgement of receipt on a durable medium, stating the content of your declaration together with the date and time it was sent.
  • By e-mail, to help@olfazeta.fr — a single sentence is enough, as long as it is unambiguous (for example: "I withdraw from my order No. …").
  • By post, to Aroma Logistics Co (EI — the French sole-trader status "entrepreneur individuel"), 231 rue Saint-Honoré, 75001 Paris, France.
  • Using the model form reproduced at the end of this page (section 13), which you can send back to us by e-mail or by post.

Keep our acknowledgement of receipt or your e-mail: it is up to you to prove that you withdrew within the period (article L. 221-22). We always reply, which provides you with that proof.

Important: your withdrawal takes effect the moment you have declared it to us. It depends neither on our agreement, nor on our receiving your parcel, nor on any "approval" on our part.

2. Our goodwill gesture: 30 days instead of 14

The 14-day right of withdrawal is a public-policy baseline: nothing here restricts it, adjusts it or makes it conditional.

We choose to go further. Between the 15th and the 30th day after receipt of your order, we continue to accept returns, on a purely commercial and voluntary basis:

Statutory right of withdrawal Our goodwill gesture
Period days 1 to 14 days 15 to 30
Reason to give none none
Product as received, see section 5 unused, in resalable condition; sealed products still sealed
Return costs at our expense at our expense
Refund price of the products + initial delivery charges price of the products
Basis the law our commercial policy

This gesture is a supplement to the statutory right. It does not replace it and can never be used against a customer who acts within the first 14 days.

3. The only products we cannot take back

Article L. 221-28 du code de la consommation (French Consumer Code) lists thirteen cases, and thirteen only, in which the right of withdrawal does not apply. Of those thirteen, only two can concern a catalogue of perfumes, skincare and cosmetics like ours:

  • A product delivered sealed, which you have unsealed, and which can no longer be returned for reasons of hygiene or health protection (article L. 221-28, 5° du code de la consommation). This exception is interpreted strictly: it covers the unsealing of a sanitary protection, and not the mere fact of having opened the shipping box or the outer carton, nor of having smelled or tried a tester. A product whose protective film or seal is intact remains returnable.
  • A product clearly personalised or made to your specifications (article L. 221-28, 3°) — for example an engraving or a gift set assembled at your request.

Outside these two cases, everything is taken back, including items on promotion, sale items and items bought with a discount code. The eleven other cases provided for by law have no application to our products, and we will not invoke them.

What we do not write, and cannot write. Perfumes contain alcohol and are, for transport purposes, subject to the regulations on flammable liquids. This concerns the carriage of the parcel, not your right: we cannot rely on it to refuse a return. We simply tell you, with your return authorisation, which shipping method to use and what packing precautions to take.

4. In what condition to send the product back

You have the right to examine the product as you would have done in a shop: take it out, look at it, check its nature, characteristics and proper functioning. This costs you nothing and makes you lose nothing.

You are liable only for any diminished value of the product resulting from handling going beyond that examination (article L. 221-23). In practical terms: a bottle largely used up, a product damaged or rendered unsellable may give rise to a reduction of the refund in proportion to the diminished value found — never to an outright refusal of the return, and never without our explaining the reason and the calculation to you.

These are therefore not conditions to meet, but simple practical recommendations:

  • the original packaging, if you still have it, protects the bottle better — but its absence does not make you lose your right;
  • if possible, slip in a note with your order number, it speeds up the refund — but the absence of an invoice or label is not a ground for refusal;
  • an outer carton opened neatly, a product used for a reasonable trial: this changes nothing about your refund.

5. How the return works, in practice

  • 1. You notify us — through the online withdrawal function, by e-mail to help@olfazeta.fr, or via the store chat.
  • 2. We reply to you no later than the first working day after receiving your request — that is a commitment, not an estimate — sending you in the same message your return authorisation, the shipping address for the parcel and your prepaid return label.
  • 3. You ship the parcel within 14 days of your withdrawal declaration (article L. 221-23). Keep the proof of posting: it serves to trigger the refund.
  • 4. We refund you under the conditions of section 8.

Why is the address not displayed on this page? Because our returns are received at a logistics platform whose address may change, and we prefer to give you an up-to-date address at the precise moment you need it, with the matching label.

This step does not condition your right, and we make three commitments so that it can never be turned against you:

  • your withdrawal is secured from the moment of your declaration (section 2.2): it depends neither on our reply, nor on the issue of an authorisation or a label;
  • as long as we have not sent you the address, the 14-day period you have to send the product back is suspended: no delay attributable to us can be held against you;
  • if we were not to reply within the announced time, simply send your parcel back to our registered office — Aroma Logistics Co, 231 rue Saint-Honoré, 75001 Paris, France — and write to us: the return will remain fully valid and we will bear the costs.

A parcel that reaches us without a prior request cannot, on that ground alone, be refused or left unrefunded.

6. Who pays the return costs

We do. The law would allow us to leave them at your expense (article L. 221-23); we have chosen to do otherwise. You receive a prepaid return label and you advance nothing.

This commitment applies equally to the statutory right of withdrawal and to our 30-day goodwill gesture, and of course to any product that is defective, non-conforming or shipped in error.

7. Your refund

7.1 What we refund you

  • The full price paid for the products returned;
  • plus the initial delivery charges you had paid, calculated on the basis of our cheapest standard delivery offer. If you had chosen an express or premium delivery, the corresponding surcharge remains at your expense (article L. 221-24).

If you return only part of your order and keep the rest, the initial delivery charges are not refunded, as delivery was duly performed for the items you keep.

As no VAT is invoiced (French small-business VAT exemption — "franchise en base", article 293 B du CGI), the amount refunded is exactly the amount paid.

7.2 Within what period

No later than 14 days from the day we are informed of your decision to withdraw — and not from receipt or from any inspection of the parcel (article L. 221-24).

The law allows us to defer this payment until the earlier of these two dates: the day we recover the product, or the day you provide us with proof of its shipment. That is why simply sending us your proof of posting is enough to trigger the refund immediately, without waiting for the parcel to arrive.

We make the refund conditional neither on an "inspection" nor on an "approval" on our part.

7.3 By what means

By the same means of payment as the one used for your order, unless you expressly ask us for another means. No fee is withheld. How long it then takes to appear on your account depends on your bank or payment provider.

8. Product defective, non-conforming or shipped in error

This has nothing to do with a change of mind, and nothing more is asked of you.

Write to us at help@olfazeta.fr attaching, if possible, a photo and your order number. We arrange the replacement or refund at our expense, with no withdrawal period to observe and without your having to act "immediately": your statutory guarantees run well beyond that (section 10).

9. Your statutory guarantees

They come on top of everything above and cannot be reduced by this policy.

9.1 The statutory guarantee of conformity (articles L. 217-3 et seq. du code de la consommation, French Consumer Code)

  • We are liable for lack of conformity appearing within two years from delivery of the product.
  • For 24 months from delivery (new goods), the defect is presumed to have existed at the day of delivery: you have nothing to prove.
  • You may ask for the goods to be brought into conformity — replacement or repair — at no cost whatsoever to you (article L. 217-11), and within a period that may not exceed thirty days following your request (article L. 217-10). If this is impossible, refused, late or a source of major inconvenience, you may obtain a price reduction or the termination of the contract with a refund.
  • A product repaired under this guarantee benefits from a six-month extension; if we were to impose replacement on a customer who asked for repair, the replaced product would start a new two-year guarantee (article L. 217-13).
  • The action is time-barred two years from delivery (article L. 217-12).

9.2 The guarantee against hidden defects (articles 1641 et seq. du code civil, French Civil Code)

You may also bring a claim on the basis of hidden defects, that is, non-apparent defects that make the product unfit for its use. The action must be brought within two years of the discovery of the defect (article 1648 du code civil, French Civil Code), without exceeding twenty years from the day of the sale (article 2232 du code civil). It entitles you to obtain either a full refund or a price reduction.

These two guarantees are independent of the right of withdrawal and of our goodwill gesture: you freely choose which one you invoke.

10. Exchanges

We do not carry out direct exchanges: it takes longer for you, and it delays the dispatch of the product you actually want.

The fastest way: order the reference of your choice on the site, and send the previous one back to us following the procedure in section 6. You receive your new order without waiting, and the refund of the old one follows its course. If you would rather we coordinated the two, write to us — we will gladly do so.

11. A complaint, a disagreement

Start by writing to us at help@olfazeta.fr, or use the store chat. The vast majority of situations are resolved in a few messages.

You also retain, at any time, the option of bringing the matter before the competent courts and, if you live in another Member State of the European Union, of contacting the European Consumer Centre of your country of residence.

The European online dispute resolution platform permanently ceased operating on 20 July 2025: no link points to it any more.

12. Model withdrawal form

This form is reproduced in accordance with the annex to article R. 221-1 du code de la consommation (French Consumer Code). You are not obliged to use it: a simple unambiguous e-mail is enough.

For the attention of:

  • Aroma Logistics Co (EI)
  • 231 rue Saint-Honoré, 75001 Paris, France
  • help@olfazeta.fr

I/We (*) hereby notify you of my/our (*) withdrawal from the contract for the sale of the goods (*) / for the supply of the service (*) below:

  • Ordered on (*) / received on (*): ...........................................
  • Order number: ...........................................
  • Description of the product(s): ...........................................
  • Name of the consumer(s): ...........................................
  • Address of the consumer(s): ...........................................
  • Date: ...........................................

(*) Delete as appropriate.

13. Changes to this policy

We may update this page. The version applicable to your order is the one in force on the day you placed it, and no change can reduce the rights attached to an order already concluded.

A question? help@olfazeta.fr — or the chat, at the bottom right of your screen.

Last updated: 22 August 2026.